Please read these Terms carefully before placing an order. By placing an order you agree to be bound by them. They apply to all customers, whether retail or trade.

1. Who we are

In these Terms, “we”, “us” and “Platinum Signs” mean Platinum Signage Pty Ltd (ABN 27 609 002 815), trading as Platinum Signs. Our head office is Unit 4, 7 Erith Street, Botany NSW 2019. Contact: info@platinumsigns.com.au.

2. Orders & acceptance

An order placed through our website, by email, phone or quote acceptance is an offer by you to buy the goods and/or services described, at the stated price. A binding contract is formed when we accept your order by issuing an order confirmation, invoice or pro-forma, or by commencing production.

We may decline or cancel an order at our discretion before production begins, including where a pricing or specification error is discovered, where the order breaches these Terms, or where payment cannot be verified.

3. Prices, GST & payment

All prices are in Australian Dollars (AUD). Unless clearly stated otherwise, prices on the website are shown inclusive of GST.
Payment is due in full before production, unless you are on approved trade terms. We accept credit/debit cards and EFT via Stripe. Trade accounts pay on agreed terms per their account setup.
We may require a deposit on large or bespoke orders.
Overdue accounts may incur interest at 2% above the current RBA cash rate, calculated monthly, plus reasonable recovery costs.

4. Artwork & proof approval — your responsibility

Design sign-off is a critical step and it is yours to own. Before you approve a proof you must carefully review every element of the artwork. Once the proof is approved, production begins immediately and the sign will be made exactly as shown — including any mistakes.

Custom signage is manufactured to the artwork, copy, colours, dimensions, materials, finishes, mounting method and specifications approved by you on a proof (whether delivered as a PDF, an online proof link, a physical sample, or a written email confirmation). Before approving a proof you are solely responsible for carefully checking:

Spelling & grammar — every word, heading, caption, phone number, email, URL, ABN, postcode and licence number;
Numbers & data — opening hours, prices, dates, contact details, measurements;
Colours — against your Pantone / brand reference, ink system or supplied swatch;
Dimensions & scale — overall size, letter height, bleed, safe area, and how the sign relates to any object or wall it mounts on;
Layout & artwork — image placement, logo proportions, alignment, crop, resolution, typography, visible file errors;
Material, finish & mounting — substrate, laminate, edge finish, fixing type;
Quantity and any variants specified.

By approving a proof — in writing, by email, via our online proof link, by replying “approved”, or by any other clear act of acceptance — you confirm that every detail is correct and you authorise us to proceed to production. After approval the order cannot be cancelled and is not eligible for a refund, replacement, credit or remake on account of any error contained in the approved proof (including typographical errors, incorrect dimensions, wrong phone numbers, outdated details, misaligned artwork, or any other element visible on the proof).

If you are not sure about any aspect of a proof, please ask us before approving — we are happy to revise it. We can supply printed swatches, letter-height samples or revised digital proofs on request. Where you supply your own artwork, it is used as provided; if it is low resolution, incorrectly scaled, in the wrong colour space or otherwise unsuitable we will flag this where reasonably possible but cannot guarantee to catch every issue.

Colour reproduction inherent to print and manufacturing is subject to a tolerance of approximately ±5%; dimensions may vary by approximately ±2mm. These variations are normal and not defects. Reprints or remakes requested solely due to such variations are chargeable.

5. Production & lead times

Lead times quoted are estimates from the date of proof approval and payment (or deposit) clearing. We’ll always let you know if a delay is expected. We’re not liable for delays caused by events outside our reasonable control (e.g. supplier outages, courier delays, severe weather, strikes).

6. Delivery, installation & risk

Delivery and installation fees, if applicable, are shown separately on your quote/invoice.
Risk in the goods passes to you on delivery or, for site installs, on the goods being placed at your site.
Title in the goods remains with us until payment is received in full.
If you or your representative aren’t available to receive delivery and we have to redeliver, a redelivery fee will apply.
See our Shipping Policy for current rates and zones.

7. Installation terms

Install labour is charged at AUD 120/hr ex GST per installer, with a minimum of 2 hours on-site plus 1 hour call-out per visit. Scissor lifts, EWPs, scaffold, disposal of existing signage and out-of-hours premiums are charged as disclosed on the quote.

You must ensure safe site access, structural suitability of the mounting surface, and any landlord / body corporate / council approvals required. We are not liable for damage caused by pre-existing defects in the mounting surface or structure.

8. Cancellation

You may cancel an order in writing before proof approval. Any costs already incurred (e.g. design time, ordered materials, stock held for you) will be invoiced. After proof approval, orders cannot be cancelled.

9. Warranties

Our goods come with guarantees under the Australian Consumer Law (ACL) that cannot be excluded. In addition:

Indoor signage: 12-month workmanship warranty from dispatch.
Outdoor signage: 24-month workmanship warranty from dispatch.
Exclusions: fair wear and tear, vandalism, misuse, installation by others, improper cleaning, storm / natural events, substrates or artwork supplied by you that prove unsuitable.

To claim, contact us with photos and a description of the issue within the warranty period.

10. Refunds & returns

Custom signage is made to your specifications and is not returnable for change of mind. See our Refund & Returns Policy for the full terms, including your ACL rights for faulty or damaged goods.

11. Liability

To the maximum extent permitted by law, our liability for any loss arising from or in connection with goods or services supplied is limited, at our option, to re-supplying the goods/services, refunding the price paid, or paying the cost of re-supply. We are not liable for indirect, consequential or economic loss (including loss of profit, revenue, reputation or data).

Nothing in these Terms excludes or limits any right, guarantee or remedy you have under the ACL that cannot be lawfully excluded.

12. Privacy & marketing

We handle personal information in line with our Privacy Policy. If your account is set to receive news and special offers by email, you can opt out at any time using the unsubscribe link in any marketing email or in your account settings.

13. Changes to these Terms

We may update these Terms from time to time. The version in force at the time you place an order is the version that applies to that order. Previous versions are archived and available on request.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia. Disputes will be submitted to the non-exclusive jurisdiction of the courts of that State.

15. Contact

Questions? Email info@platinumsigns.com.au or call 02 9000 1046.