In short: you warrant that you own or have permission to use any artwork, logo, brand or image you supply us. We will not knowingly print material that infringes someone else’s rights.
1. Your warranty on supplied artwork
By uploading or supplying artwork to us (directly, via the website, by email, through a designer or agency acting for you, or via a third-party file-share link), you warrant on behalf of your business that:
- You own the artwork, or you have a written licence / permission from the rights holder to reproduce it on signage;
- Your use does not infringe any trademark, copyright, design right, confidentiality obligation, personality right or privacy right of any third party;
- You are authorised to use any brand, logo, livery, mascot or uniform shown — including franchise brands, fleet liveries, sports clubs, licensed characters and the like;
- The artwork does not contain content that is unlawful, defamatory, misleading, obscene, or otherwise in breach of the Australian Consumer Law or advertising standards.
We rely on this warranty and we do not independently verify ownership of supplied artwork. If a third party later alleges an infringement, we may pause or stop production and contact you to resolve the issue.
1a. Proof approval & accuracy
Signs are manufactured to the artwork and specifications shown on the proof you approve. Before approval, please check spelling, numbers, contact details, colours, dimensions, layout, materials and mounting method carefully. Once you approve a proof — by email, our online proof link, or other clear written confirmation — production begins and the order is made exactly as shown. For this reason errors visible in the approved proof are not eligible for refund, remake or replacement at our cost; we’re always happy to revise proofs as many times as needed before sign-off, at no extra charge. Full detail is in our Terms of Sale and Refund Policy.
2. What we won’t print
We reserve the right to refuse any job that, in our reasonable view:
- Infringes someone else’s trademark or copyright;
- Is unlawful, discriminatory or incites hatred;
- Contains sexually explicit material;
- Is likely to mislead consumers or breach advertising laws.
Where we refuse, we’ll let you know and refund anything paid for the cancelled portion of the job.
3. Your indemnity
You indemnify us and keep us indemnified against any claim, loss, damage, cost or expense (including legal costs on a solicitor/client basis) we suffer as a result of a breach of the warranties in section 1 — for example, if a third party claims your supplied artwork infringes their rights.
4. Our designs
Where our in-house designers create artwork for you, the finished design files remain our copyright until you’ve paid your invoice in full; on payment you receive a non-exclusive, perpetual licence to use the design for your business. We may showcase our design work in our portfolio unless you ask us in writing not to.
5. Storage of your artwork
We store your artwork files in our secure file system for as long as your account is active, so re-orders are quick and painless. You can ask us to delete artwork at any time by emailing info@platinumsigns.com.au.
6. Questions
If you’re unsure whether you have the right to use a piece of artwork, ask us before you order. We’d rather pause a job than print something that lands either of us in strife.