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Platinum Signs

Retail & Shopfront Signage Checklist

A retail tenancy combines WHS duties (staff), consumer-law obligations (price display, refund policy) and shopping-centre tenancy requirements. Most centres have strict signage-approval rules — always check the tenant fit-out guide.

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Practical shortlist — general guidance only. Tick the signs that apply to your site. Every workplace is different — scale to your actual hazards and obligations. For the underlying regulatory detail, follow the compliance-guide links beside each section.

This checklist covers the typical specialty retail tenancy. Big-box retail, supermarkets and department stores have additional operational signage (checkout flow, loss prevention zones, customer service desks). Restaurants / food retail should also use the Commercial Kitchen checklist.

Regulatory context
  • Model WHS Act & Regulations — PCBU duties for retailer
  • Australian Consumer Law — price display, refund rights
  • Shopping centre tenant fit-out guide (centre-specific)
  • NCC Part E4 + AS/NZS 2293 — emergency exit signs
  • State smoke-free Acts for mall food courts / centres

The checklist (25 items across 5 areas)

Progress0 / 25

1Storefront & trading

2Accessibility & customer experience

3Emergency & safety

4Loss prevention & security

5Policies & operational

Frequently asked questions

Does my shopping centre need to approve my signs?

Most major shopping centres require signage approval as part of the tenant fit-out process. Storefront/facade signs, awning signs, hanging signs and window graphics are all typically approval-gated. Interior signs (customer service counter, policy signs, staff-only doors) usually don't require approval but must comply with centre fire/egress rules.

Do I need a CCTV sign?

Yes — if you operate CCTV, most states require clear notification to people entering the area that recording is in operation. The Privacy Act, the Workplace Surveillance Act (NSW), and various state Surveillance Devices Acts all require transparency about CCTV. Typical signage: 'CCTV in operation — 24 hours'.

What price-display rules apply?

Under the Australian Consumer Law, goods displayed for sale must show a total price inclusive of GST. If more than one price is displayed for the same good, the retailer must either charge the lowest displayed price or remove the good from sale. Clear, legible price tags and shelf-edge labels are the standard implementation.

Related compliance guides

Need help choosing?

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This checklist is general operational guidance to help Australian businesses plan their safety signage. It is not legal advice, does not replace a site-specific risk assessment, and does not substitute for guidance from your state/territory WHS regulator, building certifier, environmental health officer, or other competent authority. Requirements vary by jurisdiction, site type and the specific activity being carried out.